Camayak Blog

Camayak is a content production tool for newsrooms.
Empower editors. Improve communication. Create better content.
  1. Introducing: Camayak + BeatStrap Partnership

    ,

    Camayak Ltd. is delighted to announce a new partnership with Daniel O’Connor, the creator of BeatStrap: a new live-blogging tool for Twitter users. O’Connor, a computer science major at Binghamton University, has a track record of launching innovative web-based apps and was responsible last year for Pipe Dream – Binghamton’s student-run newspaper – developing its own responsive WordPress theme.

    O’Connor came up with the idea for a social media-curation platform after seeing the newsroom at Pipe Dream grapple with covering live events. ‘We looked at CoverItLive and a few other platforms, but I wanted a much cleaner, more intuitive way for editors to curate a flow of live content and cut out the distracting posts that crowd the updates you actually want to read’ O’Connor says. Counting Tweetdeck, Spundge and Storify as examples of effective social media management tools, O’Connor developed a prototype version of his idea for the staff at the newspaper, which proved a success. ‘That’s when I realized the idea had real potential’, he says.

    Camayak approached O’Connor while he was working at Binghamton’s Pipe Dream. ‘I was impressed by Camayak’s ambition to help design more efficient, digitally-adept newsrooms and their approach is spot-on’, says O’Connor. ‘It was obvious from the start that we shared very similar visions of how editorial teams could keep improving their collaboration processes and it didn’t take long for us to see how Camayak and BeatStrap could be of immense value to one another’.

    Roman Heindorff, Camayak’s CEO, says BeatStrap offers publishers a novel way of promoting information and expects it to support new forms of organizing and leveraging real-time content flows. ‘Daniel is targeting a neglected part of the evolving editorial process’ says Heindorff. ‘BeatStrap offers tremendous opportunities for publishers to curate more high-quality information, which fits perfectly with our goals and the way we see Camayak evolving as a collaboration platform. Our early adopters are coming up with dozens of really solid use-cases, which bodes well for the service both as a stand-alone product and a power feature within Camayak’.

    For more information on BeatStrap, sign up for a free beta account here or email roman@camayak.com for press and technical requests.

  2. Where is Your Audience, Now?

    ,

    Your news team is working on a story that’s already looking like next week’s top headline. Your social media lead is broadcasting football updates on Twitter. You have half a dozen reporters writing blog pieces on the upcoming union elections and your star designer is deciding whether to go for an infographic or cartoon to clarify the latest budget cuts. At every step you should be thinking ‘where is our audience and what do they want?’. For this to carry any consequence, you need scope to be creative.

    If this sounds familiar, you’ve most likely worked for a media organization (woohoo!). You’ve probably also invested a good deal of time discussing how best to engage your audiences: the subscribers to your monthly newsletter, the students on-campus, those weekly traffic numbers to your website. Thanks to ever-improving analytics tools or just a good dose of common sense, it doesn’t have to take long to find out what works for you and what doesn’t – but you should be prepared to be surprised. While you and your colleagues may feel you have a proven, effective product-line in place, there’s always more you can be doing to access your audience. Your advertising team will back this up.

    The vast majority of publishers typically have a ‘primary’ product that they promote: usually one of their print product or main website. Then there’s the secondary wave: Twitter, Facebook and perhaps Pinterest promotion, all of which is an essential (and growing) part of both driving traffic and cultivating an audience that expects to return to your content offerings at some point in the future.

    It’s important to remember that the platforms any publisher uses to display content often have audience communities of their own that can be defined by a predictable range of desires: from appreciating a good-looking theme (e.g. WordPress), to being able to re-post a story easily (Tumblr); from enjoying a socially-curated experience (Facebook) to identifying with their vicinity (print). For a publisher, the idea that the appeal of their content consistently or exclusively aligns with the demographics associated with any single publishing platform might be convenient, but it’s almost certainly costing them the opportunity to grow their audience. This is a dangerous limitation that’s ripe for removal, if we improve publishers’ ability to experiment with new publishing platforms on-the-fly. If audiences are able to move from one platform to another so quickly, why not publishers?

    We strongly believe that publishes should keep experimenting with the platforms they publish to and that this exploration should never come at the cost of the quality or sustainability of their content itself. We’re going to see continuous development of disruptive platforms and brand new iterations of existing ones, so the situation that most publishers are dealing with looks something like this:
    Audience_Engagement.jpg
    We’re going to be expanding our integrations with publishing platforms beyond our existing connection with WordPress (which happens via our plugin). If you’re interested in experimenting with a particular audience interface (e.g. Tumblr, Facebook, Drupal, etc.) please get in touch. We’d love to help you find out where your audience really is.

  3. Scheduled Downtime: Thursday 9th May from 6-7 a.m. CDT

    ,

    We will be upgrading our server infrastructure on Thursday 9th of May, the session will last approximately one hour, during which time anyone with a Camayak account will be unable to log in. If you have any questions on this or any other issue, please contact us at support@camayak.com.

    Update: This scheduled downtime has been cancelled – we apologize if this has caused any inconvenience, thank you for your understanding.

  4. “How Many People Use Your CMS?”

    ,

    When we first got started building Camayak, we had identified a need for more legitimate content production solutions for digitally-conscious publishers. The traditional application of a ‘CMS’ (Content Management System), we felt, had gradually distracted business managers and publishers from investing in software that could assist their staff with content production, as well as content display.

    Another way to approach this, is to ask what your CMS actually does. For the vast majority of publishers who use a combination of email, shared documents and spreadsheets to manage their content production, their first answer to this would be that their CMS ‘displays our content online’. What, then, does a CMS offer that is different to Facebook, Tumblr, Twitter, Pinterest, or any of the other vast number of content-display platforms out there? Usually, it’s a question of taste or habit. What are you comfortable using? What have you been trained to use? What have you already paid for?

    Here’s where it gets tricky. If you have a newsroom of, say, 30 people, each with their own preferences and experience for how to publish their content (both professionally or personally), you also have a bottleneck: getting their content from wherever they’re creating and editing it to your web platform(s) will require understanding and accountability that can be unreliable. It’s also a reminder that the costs associated with your content display platforms (e.g. CMS) very rarely qualify as investments in your staff as a whole. When choosing a CMS, how much thought do you give to growing your staff or having everyone in your newsroom being able to log-in to it? Most often, those concerns are far-outweighed by things like ‘will it crash?’, ‘can we tweak the design?’ and ‘is there a support hotline?’. These are of course valid questions, but they serve as a reminder – much like the Adobe suites that are required for print publishing – that investing a lot of money in a particular display medium a) usually pays for tools that benefit a minority of staff (hardly ever everyone), and b) will consistently be challenged by new mediums that offer cheaper, effective access to a different audience and/or range of devices.

    Not a day goes by without us speaking to a newspaper editor who is wrestling with their newsroom to move to a digital-first strategy. The obstacles to doing so? “We used to have one or two people who worked on the website: updating it with the content that we gave them to put online” an editor at her community college newspaper told us last week in Sacramento, CA. “When you only have a minority of your newsroom engaging with your website, stories get stuck in the queue and it’s impossible to build momentum around your web version”.

    Training people how to use your CMS is a sure-fire way to waste valuable time and distract your editorial team from what they should be focusing on: producing more content of better quality. This is why so few people in a newsroom engage with their CMS at all. Our recommendation? Remove the CMS-use bottleneck by allowing select people in your newsroom to publish to the website (and other platforms) directly from where they are already working with their colleagues.

    Note: Camayak integrates with WordPress, allowing newsrooms to never have to log-in to their website: they can approve content directly within Camayak (where they’ve produced the content) for publishing to any WordPress site they connect to.

  5. Scheduled Downtime: Tuesday 16th April from 3-4 a.m. CDT

    ,

    We’re going to be running a database maintenance session tomorrow morning at 8am UTC, 3am CDT. The session will last one hour, during which time anyone with a Camayak account will be unable to log in. If you have any questions on this or any other issue, please contact us at support@camayak.com.

  6. Alert: slow server responses

    ,

    Our API is currently running at less-than-optimum speed. We’re working to improve it and will update you as soon as we have done so. We apologize for any inconvenience caused.

  7. How do Camayak and K-4 Compare?

    ,

    This month we’ve spoken to a number of large college daily newspapers that are using K-4 – a ‘cross-media publishing platform‘ that manages their assignment-editing workflow. To one extent or another, these dailies are evaluating whether a solution like Camayak (annual cost: $2-6,000) can replace or work alongside K-4 (annual cost: $10,000+) – a system they’ve used for years and feel comfortable assembling their newspaper with. To address their questions and share our thoughts with the rest of the print-publishing world, here’s a broad overview of how each product helps its customers make sense of some of the logistics that go into producing content for multiple platforms.

    Company backgrounds
    K-4 is supplied by Managing Editor Inc – a company with over 2,400 publication-customers in 53 countries, which include The Atlantic, Miami Herald and Rolling Stone. It’s unclear how many of their clients use K-4, compared to other offerings.

    Camayak (etymological origin: CMYK) is a privately-held software-as-a-service company that launched its cloud-based editorial workflow service for college newspapers in June 2012. Over 3,500 people have been invited to work for organizations that use Camayak and over the Summer of 2013, we will be introducing a number of new features to attract publishers and businesses outside of college and high-school media.

    Basic product comparison
    Put simply, Camayak and K-4 are analogous content production products at different stages of maturity. K-4 was one of the products we paid close attention to when building Camayak, since the workflow priorities shared by K-4 users were akin to the kinds of problems we felt other smaller and digital-only publishers were also experiencing, without similar means to tackle them head-on. As such, Camayak is built with other rapid-communication tools in mind, such as Basecamp, Yammer and even Facebook – which have all contributed to the evolution of its live-update dashboard:

    New dashboard

    The two products bill themselves as ‘multi-platform’ content production hubs and share a number of useful features. For example, both systems allow:


    • Different sections/groups (or ‘desks’ in Camayak-terminology)
    • Different workflows
    • All-in-one revisions (edit one doc and track/revert to previous versions)
    • Copy/paste text into InDesign and have it formatted according to rules/styles
    • Producing content for both web and print platforms
    • Media asset-handling
    • Integration with CMS
    • Commenting


    Key differences

    The biggest conceptual difference between the two products is in how Camayak and K-4 expect content to reach InDesign templates: while K-4 is geared towards ‘edit while you design the page’ workflows, Camayak is optimized to let teams publish directly online, before taking approved content and laying it out in InDesign templates, where cosmetic tweaking can take place to ensure the content fits in the pages appropriately. Critically, Camayak doesn’t incubate the in-page content editing, because it comes at a price and level of complexity that makes it inaccessible to smaller publishers and extremely difficult to scale beyond the few newsroom staff who have been trained how to use it.

    A good way to summarize the different Camayak vs. K-4 world-views, is that we (Camayak) believe that the essential tools for running a multi-platform newsroom shouldn’t come with costs that define how a newsroom operates. In other words, if you’re paying $10,000+/year for K-4, your production process is going to remain print-focused, as basing content production around a print layout is arguably K-4′s biggest strength.

    For reference, our favorite editorial tools for a scaleable, multi-platform newsroom are:

    - A cloud-based workflow tool (e.g. Camayak)
    - InDesign
    - InCopy (optional)
    - WordPress (or equivalent, low-cost CMS)

    Here’s an example of what this means in real-world terms, when an editor uses Camayak to produce their content.

    John is a sports editor for his college newspaper. He has 10 people who write blog posts for him and 4 who are particularly good at taking photos. When John comes to edit their work (with the help of a copy-specialist colleague), if he’s preparing to publish it on the web, he doesn’t care how many characters or column inches each post has, as long as they’re roughly no more than 500 words each.

    When John’s finished editing the work and placing the photos from his 4 photographers with each post (a process Camayak is optimized to speed up and make more scaleable so John can work with far more contributors in the same time it takes him to produce the assignments without using Camayak), he posts them online. Then, John cherry picks the best 7 articles and alerts one of his layout colleagues that they ought to make it into tomorrow’s print edition. At that point, there may be some headlines to tweak for the print edition, but whatever John’s layout colleague receives should be at least 95% fact-checked, media-supplied, copy-edited, reviewed and signed-off on. If there are cosmetic changes that need to happen to the content to fit things in the page, that’s okay, but John’s layout colleague ought to have enough at their disposal to put InDesign to work: tweaking templates that will accommodate the content that’s available.

    Rather than asking the editorial team to pivot around a constantly-updating InDesign page, using a combination of K-4, InDesign and InCopy, Camayak puts the emphasis on developing content-first (with less pre-meditation of space restrictions, etc.), at a faster pace and at greater volume, by removing bottlenecks that make collaboration difficult to scale. The downside? That InDesign layout staff may have to make more, smaller tweaks to content that appears in their templates (which we would also recommend become more varied/flexible) and editorial teams need to sign content off twice: once for accuracy, copy edits, fact-checking and style (in Camayak) and again to make sure that any last-minute tweaks in the template don’t corrupt the approval they’ve given each assignment that appears in it.

    If this sounds objectionable on the grounds that fixed InDesign templates require content to be fitted repetitively for every issue – which editing in K-4 facilitates – we would suggest two things: InCopy offers the same functionality at a fraction of the price and more importantly, if your content dictates that amendments need to be made to your InDesign templates, you may finally be getting the most out of your InDesign costs, by having your layout team respond to such challenges, rather than simply filling in the blanks.

    Digital-first: what does that actually mean?
    Neither Camayak nor K-4 insist on prioritizing one medium over another, but it’s fair to say that K-4 is optimized for a production process that pre-dated the benefits of being able to publish on the web first, before following-up, expanding-on, and/or cherry picking for print publishing.

    Print advertising still dominates the revenue for most publishers that use K-4, which explains why the software (and its equivalents) plays such a pivotal role, still, in their production process. Camayak, meanwhile, is designed to appeal to both business managers who want to grow online revenue, and editorial teams who want to speed-up production, work with more people and pipe their content to a variety of platforms, without jeopardizing the status of their print product. By reducing the cost of production software (Camayak is considerably cheaper than K-4) and asking more of other tools like InDesign, we believe that content production doesn’t have to be wedded to a particular medium and that by re-structuring the newsroom legacy habits can be upgraded to account for new demands outside of the print product.

    Dynamism is key
    We at Camayak believe that focusing on the “funnel” – the number of people you can involve in content production, the scalability of your editorial efforts and the remote access of all your collaboration tools, is an essential part of designing a newsroom to tackle future challenges. This shift in emphasis, away from ‘destinations’ and onto ‘process’, is sometimes cast as a print vs. digital face-off, which is an over-simplification of the issues at hand.

    Earlier this year, College Media Innovation’s Bryan Murley blogged that a reduced focus on print-products within student media could finally be deemed something of a ‘trend’. John Paton, CEO of Digital First- the company set-up to transform one of the US’ largest community news publishers announced in September last year that the Journal Register Company would file for bankruptcy, citing that ‘it can now no longer afford the legacy obligations incurred in the past’ – much of which had already been downsized in reducing their number of printing facilities by 70%. Accommodating their print products was an expensive but affordable decision, backed-up by advertising income (most of it print-driven) that in 2005 ‘were about two times bigger than projected 2012 revenues’.

    As an editor at a top-ten trafficked US news site told us last month: ‘we need more content and we need more options to produce that content without adding more work for our existing editors: they’re already far too stretched to think about scaling the existing, problematic workflows we already have’. When evaluating products like K-4 and Camayak, therefore, consider how much of your license fee will be going to product innovation and how much to consolidating/supporting a legacy process that may no longer offer the low-cost flexibility that every publisher deserves.

     

  8. What is the Difference Between Camayak and my CMS?

    ,

    As newsrooms start deciding how to spend their budgets next year, a number of publications have asked us: ‘how does Camayak differ from our CMS?’. Put simply, Camayak doesn’t compete with your existing CMS, as much as it does with the tools you use for organizing and editing your content before it reaches your CMS: for Google Docs, spreadsheets, email, whiteboards, Word and any task management tools you may use.

    Here’s another answer we gave to someone recently by email:

    “Camayak is more of a pre-CMS tool. It’s highly likely that only 5-10% of the newsroom will ever engage with the website CMS, which means you have a bottleneck of people who are responsible for online content (often as a secondary concern to the print product). Camayak engages 100% of your staff, so you can produce content more rapidly and recruit more people to work with remotely, before either publishing directly to your website (like WordPress) or pasting it in to other tools (e.g. proprietary CMS or InDesign). Essentially: Camayak focuses on production, while most CMS are honed for publishing/display.”

    Camayak also offers things that a typical CMS might not, like:

    - revision-tracking

    - automatic progress-tracking (no need for manual updates)

    - automated prompts for tagging and deadlines

    - assignment creation/pitching and pitch conversion

    - personal profiles that let you monitor what people are working on

    - real-time newsroom activity feeds

    Note: if you’re using WordPress as your CMS, Camayak imports all of your tags and categories: allowing them to be set within Camayak before publishing, which means none of your staff need ever log into WordPress to produce and publish their content online.

    In case you’re still not entirely sure of the distinctions, here’s our support site and introductory video to help clarify:

  9. Introducing: Real-time Dashboard and Assignment Activity Feeds

    ,

    New dashboard.jpg

    This week we’re excited to announce two new features that will dramatically improve how teams communicate within Camayak.

    Dashboard activity feed. Each staff member will now be able to see a constantly updated feed of all the important activity happening in the desks they belong to. This will include: comments on assignments, new pitches, photos that are being uploaded to assignments, first-draft submissions, approved assigmnents and more.

    Assignment activity feed. You’ll now be able to review the entire history of all the important activity that’s occurred on and around an assignment, including: editor participation, photo uploads, new connected assignments and more.

    We like to evolve our features by listening to what our newsroom partners and over the last few months we’ve specifically asked our customers for their thoughts on how we could improve our navigation and alerts. Here are some of the comments we received, which we’ve sought to address with the new activity feed features:

    Photo Editors
    “We’d like to know who has uploaded a photo, without them having to add their name to the caption”

    “We’d like alerts for when someone uploads a photo to their assignment, so we can proof it quickly”

    Senior Editors
    “We’d like to easily see when someone has submitted their first-draft”

    “For approved assignments that we need to copy/and paste into InDesign, it would be awesome to see the assignment slug and author name displayed more clearly”

    “Can you show us new pitches as they come in, so we don’t have to open the pitches tab each time, to check for new ideas?”

    “It would be great to know what’s happening across all the assignments in my desks, without having to view each assignment one-by-one”

    Admins & Advisers
    “We’d love a full track-record of everything that’s happened to an assignment”

    “If I could log in and see everything that’s recently happened in our newsroom at-a-glance, it would help me know who’s been the most active recently and who to chase-up”

    Note: you’ll notice that the activity feeds introduce a few changes to the way you may be used to interacting with Camayak.

    - Activity items on each assignment will be displayed in the same list as comments and will now be ordered newest –> oldest (comments used to be ordered oldest –> newest).

    - Recently published assignments that used to appear at the bottom of the dashboard will be replaced by all approved assignments, appearing in a list next to the new dashboard activity feed.

    As ever, if you have any questions or feedback on the new activity feed features, please drop us a line at support@camayak.com. Enjoy!

  10. Camayak TIPA Presentations

    ,

    Here’s a presentation Roman Heindorff (our CEO) just gave at the Texas Intercollegiate Press Association conference in Fort Worth, Texas, covering: